Installation must be performed by a qualified and licensed electrician. The warranty will not apply if the product is installed by other than a licensed electrician. Problems arising from incorrect installation are not covered by warranty.

This warranty is only valid for appliances used according to the manufacturer’s instructions.

The manufacturer does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or incorrect installation and operation of the appliance.

Warranty will only be provided where proof of qualified electrical installation is provided. Eg. Electrical Safety Certificate.

 

WARRANTY:

The benefits conferred by this warranty are in addition to all implied warranties, other rights and remedies in respect of the product, which the consumer has under Australian Consumer Law.

The original purchaser of this elekzon product is provided with the following warranty subject to the following conditions.
Any listed warranty is in addition to any other rights and remedies of the customer under any law. In applications not intended for household, personal or domestic use, liability is limited to replacement or reimbursement of product only.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any claim under this warranty must be made within the listed timeframe of the date of purchase of the product.

Warranty and Guarantee against Defects

1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. The costs associated with a claim made against this warranty are born by the Purchaser.

3. Elekzon warrants its product(s) against defects in material and workmanship for the warranty period of 4 years, and for a longer period if shown on the applicable product page or the product will be replaced as determined solely by Elekzon. If the product(s) are no longer available or superseded by a newer model, the closest possible alternative will be supplied. A credit may be issued to the Purchaser if no suitable replacement is available. The warranty does not cover removal or reinstallation of the product(s).

4. All deemed faulty product(s) will be inspected to determine if warranty criteria is met. If accepted as a valid warranty claim within the terms described in this document, Elekzon will provide replacement product. If the claim is rejected, a full explanation will be provided, and the product(s) will be returned at your expense if requested.

5. All replaced or substituted product(s) continue to receive warranty benefit for the remaining time on the warranty period of the original product.

6. The warranty against manufacturer’s defects is voided in any of the following circumstances:

   1. The warranty period has expired.

   2. The product(s) are NOT installed by a licensed electrician or according to the instructions provided with the product.

   3. The defect was caused by:

      • product modification in a manner which is not fit for their purpose

      • neglect or mistake

      • physical damage

      • exposure to adverse external/internal conditions (such as temperatures outside specified operating temperatures, corrosion, acts of god)

      • incidental or consequential damage due to improper use of product(s).

   4. Elekzon will not be liable for any labour costs related to product(s) failure.

   5. This warranty constitutes the entire guarantee.

   6. Elekzon may change terms and conditions of this policy at its sole discretion at any time without notice. Please check the Elekzon website for current warranty policy.

    

Warranty Claim Procedure

1. To submit a warranty claim, please email our online Sales Support team at returns@elekzon.com.au or call 02 91574268 (Mon-Fri, 9.00am-5.00pm EST).

2. Goods will not be accepted for return without prior approval.

3. You will be responsible for the shipping costs for returning your products.