Frequently Asked Questions

When will my order arrive?

Orders placed before 12pm are dispatched the same day. Delivery times vary depending on your location, please refer to our shipping policy for detailed delivery times.

What is the warranty?

The warranty period varies from product to product, but ranges from 3-5 years. This is a replacement warranty, our aim is to work closely with every contractor to ensure that our products meet their standards.

What is the return policy?

We offer a 30 day return policy for all goods purchased from club elekzon. Please contact us if you would like to arrange a return.

Do you offer accounts?

You bet! we certainly do offer NET 30 day accounts. Please note, you will need to complete an application and return back to our accounts department for review, before being approved. You can email accounts@elekzon.com.au for more information.

Australian certified?

Absolutely! All products are certified for Australian use and meet the recommended standards. We take pride knowing that our products are Australian designed and built to high standards!