Warranty and Guarantee against Defects

  1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  2. The costs associated with a claim made against this warranty are born by the Purchaser.

  3. Elekzon warrants its product(s) against defects in material and workmanship for the warranty period of 4 years, and for a longer period if shown on the applicable product page, or the product will be replaced as determined solely by Elekzon. If the product(s) are no longer available or superseded by a newer model, the closest possible alternative will be supplied. A credit may be issued to the Purchaser if no suitable replacement is available. The warranty does not cover removal or reinstallation of the product(s).

  4. All deemed faulty product(s) will be inspected to determine if warranty criteria is met. If accepted as a valid warranty claim within the terms described in this document, Elekzon will provide replacement product. If the claim is rejected, a full explanation will be provided, and the product(s )will be returned at your expense if requested.

  5. All replaced or substituted product(s) continue to receive warranty benefit for the remaining time on the warranty period of the original product.

  6. The warranty against manufacturer’s defects is voided in any of the following circumstances:

  • The warranty period has expired.

  • The product(s) are NOT installed by a licensed electrician or according to the instructions provided with the product.

  • The defect was caused by:

    1. product modification in a manner which is not fit for their purpose

    2. neglect or mistake

    3. physical damage

    4. exposure to adverse external/internal conditions (such as temperatures outside specified operating temperatures, corrosion, acts of god)

    5. incidental or consequential damage due to improper use of product(s)

    6. Elekzon will not be liable for any labour costs related to product(s) failure.

    7. This warranty constitutes the entire guarantee.

    8. Elekzon may change terms and conditions of this policy at its sole discretion at any time without notice. Please check the Elekzon website for current warranty policy.


Warranty Claim Procedure

  1. To submit a warranty claim, please email our online Sales Support team at returns@elekzon.com.au or call 02 91574268 (Mon-Fri, 9.00am-5.00pm EST).

  2. Goods will not be accepted for return without prior approval.

  3. You will be responsible for the shipping costs for returning your products.

  4. Original proof of purchase from Elekzon or an authorised agent must be included with any claim. If applicable a certificate of installation by an authorised electrician must also be included.

  5. If you are shipping product(s) with a value over $75 you should consider using a trackable shipping service or purchasing shipping insurance. Elekzon cannot guarantee it will receive your returned product(s). Elekzon will notify you by email once the returned product(s) are received. We will inspect the product(s) and notify you of the approval or rejection of your warranty claim.

  6. If the claim is approved, then a replacement or the closest available alternative product(s) will be provided. The Purchaser will bear shipping costs of the replacement product(s).

  7. Warranty claims may take up to 28 days to process.